Terms of Service

Last Updated: September 30, 2025

1. Introduction and Acceptance

Welcome to Communicate!

Welcome to Communicate! We’re excited to have you on board as you use our platform to streamline church communication. Communicate is designed to help church communicators, marketers, and social media managers plan, organize, and schedule their communications efficiently.

What is Communicate?

Communicate is a cloud-based church communication platform that enables users to manage email, social media, text messaging, and campaign planning in one centralized place. With features such as a drag-and-drop calendar, customizable templates, and multi-channel scheduling, Communicate simplifies and enhances the way churches connect with their communities.

Agreement to These Terms

By accessing or using Communicate (the “Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and Communicate (“Company,” “we,” “us,” or “our”).

If you do not agree to these Terms, you must not access or use the Service.

Continued Use as Acceptance

We may update these Terms periodically to reflect changes in our services, legal requirements, or policies. Your continued use of Communicate after any such updates signifies your acceptance of the revised Terms.

We encourage you to review these Terms regularly.

2. User Accounts & Security

Account Types & Roles

Communicate allows churches to create organizational accounts with different user roles to manage communication efforts effectively. The available user roles include:

• Owner – Full administrative and billing access across the organization.
• Admin – Full access to features, settings, and user management other than billing ownership.
• Editor – Can create and edit communications but cannot manage users or organization settings.
• Viewer – Read-only access to communications and campaigns, typically used for staff or leadership.

Communicate now fully supports multi-user access with enforced role-based permissions. Each subscription includes a designated number of team member accounts and Viewer accounts, depending on the plan selected. Roles currently include: Owner, Admin, Editor, and Viewer.

Account Ownership & Individual Use

Each user account is intended for individual use. Sharing login credentials between multiple individuals is strictly prohibited. However, churches may invite multiple users to their organization’s Communicate account, assigning roles as needed.

Security Measures

To ensure account security, Communicate requires users to follow modern security practices, including:

• Using strong passwords (minimum length and complexity requirements enforced).
• Enabling two-factor authentication (2FA) for added security.
• Keeping login credentials confidential and secure.

Users are responsible for maintaining the security of their accounts. If unauthorized access is suspected, users must immediately notify Communicate so that appropriate action can be taken.

Account Suspension & Termination

Communicate reserves the right to suspend or terminate accounts that:

• Violate these Terms, including unauthorized access, misuse, or abuse of the platform.
• Engage in fraudulent activities, security breaches, or attempts to bypass security controls.
• Fail to comply with payment terms (if applicable).

Suspended or terminated accounts may result in loss of data, and Communicate is not liable for any resulting damages.

3. Subscription & Payment Terms

Communicate is a subscription-based platform with the following pricing plans:

Essentials Plan – $39/month or $390/year

• 1 team member + 2 viewers
• Interactive calendar
• 5 active campaigns
• Campaign content hub
• 5 custom channels
• Campaign timeline view
• Media storage (up to 5MB per file)

Plus Plan – $69/month or $690/year
Includes everything in Essentials, plus:

• Up to 5 team members + 20 viewers
• Unlimited active campaigns and custom channels
• Custom templates
• Campaign duplication
• Multi-campus support
• Media storage (up to 10MB per file)

Free Trial & Discounts:

• All new accounts include a 7-day free trial.
• Qualified early subscribers are eligible for 30% off their first annual subscription.
• Additional promotional discounts may be offered during marketing campaigns.

Billing & Cancellation:

• Subscriptions automatically renew on a monthly or annual basis depending on your selection.
• You may cancel your subscription at any time via the app or by contacting support.
• Your account remains active through the end of your billing period.
• Prorated refunds are not offered for unused time.

Paused Accounts:
If you need to pause your account temporarily, please contact our support team. This feature is not currently available in the user interface. Paused accounts retain all content and data indefinitely unless deleted by the account owner or as part of a data retention policy, which may include removal after prolonged inactivity.

4. Acceptable Use & Prohibited Conduct

To ensure Communicate remains a secure and effective platform for all users, we have established the following guidelines regarding acceptable use. By using Communicate, you agree to use the platform responsibly and in compliance with these Terms.

Acceptable Use

You may use Communicate to:

• Manage, schedule, and coordinate church communication efforts.
• Collaborate with your church team through authorized user roles.
• Integrate with supported third-party services (e.g., email, social media).
• Provide feedback and report issues to improve the platform.

Prohibited Conduct

You must not use Communicate to:

1. Engage in Illegal or Unauthorized Activities

• Violate any applicable laws or regulations.
• Use the platform to engage in fraudulent, deceptive, or misleading activities.

2. Infringe on Intellectual Property or Privacy Rights

• Upload or distribute content you don’t have the rights to use.
• Misuse copyrighted materials, trademarks, or sensitive data.

3. Misuse or Interfere with the Service

• Attempt to reverse-engineer, modify, hack, or disrupt Communicate or its integrations.
• Bypass or disable security features.
• Overload, disrupt, or abuse the system (e.g., spamming or attempting unauthorized access).

4. Harass or Harm Others

• Send offensive, threatening, or abusive messages through the platform.
• Impersonate another individual, organization, or representative of Communicate.

5. Share or Sell Access

• Resell, lease, or share access to Communicate without permission.
• Allow unauthorized users to access a paid account.

Consequences of Violations

Violations of these Terms may result in account suspension or termination without prior notice. Communicate reserves the right to investigate any misuse and take appropriate action, including reporting unlawful activity to the authorities if necessary.

5. Intellectual Property & Content Ownership

User-Generated Content

Communicate allows users to upload and distribute content, including text, images, messages, and other materials (collectively, “User Content”). You retain full ownership of any content you create and upload to the platform.

However, by using Communicate, you grant us a limited, non-exclusive, royalty-free, worldwide license to store, display, modify (for formatting purposes), and distribute your content solely for the purpose of operating, improving, and providing the Service.

This license does not give Communicate ownership of your content and is only used to enable the functionality of the platform.

You represent and warrant that you have the necessary rights to any content you upload and that it does not infringe on third-party copyrights, trademarks, or privacy rights.

Platform Ownership

All content, software, and services provided by Communicate...including but not limited to logos, branding, text, graphics, UI components, and proprietary features...are owned by or licensed to Communicate and are protected under applicable copyright, trademark, and intellectual property laws.

You may not copy, modify, distribute, or use Communicate’s branding or software without express written permission.

Use of Anonymized Data

To improve our platform and provide insights to users, Communicate may collect anonymized, aggregated data from usage patterns. This data never includes personally identifiable information and is only used for:

• Analytics
• Service improvements
• Marketing insights

6. Third-Party Services & Integrations

Communicate currently uses Stripe to process payments. Stripe acts as a separate data controller for all billing-related information, and user payment data is subject to Stripe's own privacy policy and terms of service. No other third-party integrations are available at this time. We are actively exploring additional integrations and notify users when they are available. We are not responsible for service interruptions caused by third-party providers.

7. Children's Use of the Platform

The Service is not intended for use by individuals under the age of 13, and we do not knowingly collect personal data from children. By using Communicate, you confirm that you are 13 years of age or older.

8. Data Privacy, Processing & Security

Since Communicate takes data privacy seriously, we maintain a separate Privacy Policy that details how we collect, store, and use your personal information. This section provides a general overview, but for full details, please refer to our Privacy Policy.

Data We Collect

When you sign up for Communicate, we collect the following information:

• Required Information: Name, email, church name, password.
• Optional Information: Phone number (if provided for bug reports).
• Usage Analytics: We track platform usage patterns to improve functionality and user experience.
• User-Generated Content: Any data you provide while using the platform, such as scheduled communications, messages, and other uploaded content.

How We Use Your Data

We collect and process data based on legitimate interests, contractual necessity, or user consent, in compliance with GDPR (EU & UK) and other applicable laws.

We process your data to:

• Provide, maintain, and improve Communicate.
• Personalize the user experience.
• Monitor system performance and identify areas for improvement.
• Respond to user inquiries, feedback, and bug reports.
• Comply with legal obligations and regulatory requirements.

Data Security & Compliance Measures

We implement industry-standard security practices to protect user data, in compliance with GDPR (EU & UK) and other applicable regulations, including:

• Encrypted storage of passwords and sensitive information.
• Two-factor authentication (2FA) for additional account security.
• Access control measures to ensure only authorized personnel can access critical data.

Data Deletion Requests

Users may request the deletion of their personal data under the Right to Erasure (Right to be Forgotten) as outlined in GDPR (EU & UK) by contacting us at [email protected].

Upon verification of the request, we delete personal data in accordance with applicable laws such as GDPR and CCPA, except where retention is required for legal or operational purposes.

Marketing Communications

By creating an account with Communicate, you acknowledge that we may send you essential service-related communications, such as:

• Account updates
• Security notifications
• Feature changes

If you choose to opt in, we may also send marketing emails with news, product updates, and promotional offers. You can manage your marketing preferences or unsubscribe at any time by:

• Clicking the “unsubscribe” link in any marketing email.
• Adjusting your settings within the app.

9. Account Termination, Data Retention & Deletion

Users may choose to terminate their Communicate account at any time, and Communicate also reserves the right to suspend or terminate accounts under specific circumstances. This section outlines how account termination works and what happens to user data.

Voluntary Account Deletion

• Users may delete their Communicate account by contacting [email protected] or using an account deletion option within the platform (if available).
• Upon account deletion, we permanently delete your personal data and content within a reasonable timeframe, except where retention is required for legal or operational purposes.
• Any scheduled communications or stored content are removed, and access to the platform is revoked.
• Data Ownership for Multi-User Accounts: If multiple users have been invited to an account, the original account owner retains full ownership of all data.
• If an invited user leaves an account, they do not have the right to retain, copy, or export account data unless explicitly granted permission by the account owner.

Account Suspension or Termination by Communicate

We may suspend or terminate an account without prior notice if a user:

• Violates these Terms, including misuse, prohibited activities, or security breaches.
• Engages in fraudulent, abusive, or illegal activities using Communicate.
• Fails to comply with payment obligations (if applicable).
• Poses a security risk or threatens the integrity of the platform.

If your account is suspended or terminated for violating these Terms, you may forfeit access to any saved content or future eligibility to use Communicate.

Data Retention & Deletion Policy

• Once an account is deleted, all associated personal data and stored content are permanently erased, except where data must be retained for compliance, dispute resolution, or legal obligations under GDPR (EU & UK) and other applicable laws.
• Users in the EEA and UK may request a data processing report before deletion, detailing how their personal data has been used.
• Anonymized usage data may be retained for analytics and platform improvements.

Reactivating or Pausing an Account

At this time, Communicate does not offer account pausing. If a user wishes to return after deletion, they must create a new account and set up their church’s content from scratch.

10. Changes to the Service

Communicate is a continuously evolving platform, and we may introduce new features, make improvements, or discontinue certain aspects of the service as needed.

By using Communicate, you acknowledge that the platform may change over time and that we are not obligated to maintain any specific feature indefinitely.

Service Modifications & Feature Deprecation

• Communicate may add, modify, or remove features at any time to enhance performance, comply with legal requirements, or respond to technological advancements.
• We make reasonable efforts to notify users in advance when major feature changes occur, but we are not required to provide continued support for any specific feature.
• If a feature is deprecated, Communicate is not liable for any disruptions or losses that may result from its removal.
• We do not guarantee any specific uptime or availability level but strive to maintain consistent and reliable access.

Temporary Service Interruptions

• We strive for maximum uptime, but occasional downtime may occur due to maintenance, security updates, or unforeseen issues.
• Communicate is not responsible for any damages or data loss resulting from temporary service interruptions or system outages.
• We provide advance notice of planned maintenance whenever possible.

Discontinuation of Service

• While we have no plans to discontinue Communicate, we reserve the right to shut down the service at our discretion.
• If Communicate is permanently discontinued, we give users reasonable notice and, where applicable, the ability to export their data before shutdown.

11. Disclaimer of Warranties & Limitations of Liability

No Warranties

Communicate is provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied. We do not guarantee that:

• the platform is uninterrupted, error-free, or secure at all times.
• any content or data stored within Communicate is permanently retained or protected from loss.
• the platform always includes specific features, as services may change over time.

Users acknowledge that use of the platform is at their own risk, and Communicate does not provide any warranty regarding the reliability, accuracy, or suitability of the service for any particular purpose.

Limitations of Liability

To the fullest extent permitted by law, Communicate and its owners, employees, and affiliates shall not be liable for:

• Indirect, incidental, or consequential damages (such as loss of revenue, business disruptions, or reputational harm).
• Loss of data, messages, or communications resulting from outages, bugs, security breaches, or other failures.
• User Actions & Data Loss: Communicate is not responsible for any loss of data, unauthorized modifications, or data theft resulting from actions taken by an invited user within an account. The account owner assumes full responsibility for managing access and ensuring that only trusted individuals are invited.
• Service interruptions, errors, or delays due to maintenance, cyberattacks, or third-party failures.
• Any unauthorized access to user accounts, unless caused by a direct security failure on our part.

For paid users, our liability is limited to the total amount you have paid to Communicate in the past 12 months.

No Guarantees of Results

Communicate does not guarantee any specific results, outcomes, or performance improvements from use of the platform. Churches and teams are solely responsible for how they implement the tools and features provided.

12. Indemnification

You agree to indemnify, defend, and hold harmless Communicate, its owners, employees, contractors, and affiliates from and against any claims, damages, liabilities, losses, or expenses (including legal fees) arising from:

• Your use of the Service;
• Your violation of these Terms;
• Your violation of any rights of another party, including intellectual property or privacy rights.

13. Governing Law & Dispute Resolution

Governing Law

These Terms are governed by and construed under the laws of the State of Texas, without regard to conflict-of-law principles.

Arbitration Agreement

By using Communicate, you agree that any disputes, claims, or controversies arising out of or relating to these Terms or the use of the platform shall be exclusively resolved through binding arbitration instead of in court.

Arbitration is conducted in accordance with the rules of the American Arbitration Association (AAA):

• Arbitration takes place in Texas unless both parties agree to a remote proceeding.
• Each party bears its own legal costs, unless the arbitrator decides otherwise.
• The arbitrator’s decision is final and binding, with limited rights to appeal.

Exceptions to Arbitration

Either party may bring an individual action in small claims court for disputes within the court’s financial limits.

Additionally, Communicate reserves the right to seek injunctive relief (e.g., stopping misuse of the platform) in court.

Waiver of Class Actions

By agreeing to arbitration, you waive any right to participate in a class-action lawsuit against Communicate. Disputes must be handled individually.

14. Changes to These Terms & Compliance Updates

We may update or modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we notify users through one or more of the following methods:

• Posting an updated version of the Terms on our website.
• Sending an email notification to registered users.
• Displaying an in-app notice.

By continuing to use Communicate after these updates take effect, you agree to the revised Terms. If you do not agree with the updated Terms, you must discontinue use of the platform and request account termination.

If any updates impact data processing, GDPR compliance, or user rights, we provide clear notice and, where required, seek explicit user consent before implementing the changes. We notify users of significant changes to these Terms via email.

15. Contact Information & Data Requests

If you have any questions about these Terms, need support, or wish to submit a legal inquiry, including GDPR-related requests, you can contact us at:

📧 Email: [email protected]

We aim to respond to inquiries in a timely manner, but response times may vary depending on the nature of the request.