Comments

Collaborate with your team directly on campaigns and communications

Comments let you discuss campaigns and communications with your team. Ask questions, share updates, and coordinate work without leaving the app. This feature is available on the Plus tier.

1. Understanding Comments

Comments are threaded conversations attached to specific campaigns or communications. They help you:

• Ask questions about upcoming work
• Share updates and progress
• Coordinate with team members
• Provide feedback and context

What can be commented on:

• Campaigns — comment on entire campaigns to discuss strategy, timelines, or overall progress
• Communications — comment on individual communications to ask about specific details, request changes, or share updates

Who can use comments: All team members (owners, admins, editors, and viewers) can view and create comments. You can edit and delete your own comments.

Note: Comments are attached to the campaign or communication they belong to. When you comment on a campaign, it stays with that campaign. When you comment on a communication, it stays with that specific communication.

2. Viewing Comments

Comments appear throughout the app wherever you view campaigns and communications.

Finding the Comment Button

Look for the comment button (chat icon) on:

• Campaign views — in the campaign header or details section
• Communication modals — when you open a communication to view or edit it
• Assignment cards — on the My Assignments page for assigned items

The button shows:

• Gray background when there are no comments
• Darker background when comments exist
• Red dot indicator when you have unread comments from others

Opening the Comments Panel

1. Click the comment button on any campaign or communication
2. The comments panel opens, showing all comments for that item
3. Comments appear in chronological order (oldest first)

The panel shows:

• The total number of comments
• Each comment with the author's name and timestamp
• A composer at the top to add new comments

Note: The comments panel may appear as a modal overlay, a side panel, or inline depending on where you're viewing the item.

3. Creating Comments

Add comments to share information, ask questions, or provide feedback.

Posting a Comment

1. Open the comments panel by clicking the comment button
2. Type your message in the "Add a comment" text area
3. Review your comment (it shows "Posting as [Your Name]")
4. Click "Post comment" to publish

Your comment appears immediately in the thread, and other team members can see it.

Tips for effective comments:

• Be clear and specific about what you're asking or sharing
• Use comments to provide context that might not fit in the campaign or communication title
• Tag team members by name in your comment text if you need their attention
• Keep comments focused on the specific campaign or communication

Note: Comments cannot be empty. Make sure to include text before posting.

4. Reading Comments

The comments panel shows all comments for the campaign or communication you're viewing.

Comment Display

Each comment shows:

• Author name — who posted the comment
• Timestamp — when the comment was posted
• Message — the comment text

Comments are displayed in chronological order, so you can follow the conversation from start to finish.

Unread Indicators

The comment button shows a red dot when:

• There are new comments from other team members that you haven't read yet
• The dot appears even if you've read some comments but not all

When you open the comments panel and view all comments, the unread indicator clears automatically.

Note: The unread count tracks comments from others, not your own comments. This helps you see when team members have added new information.

5. Editing Your Comments

You can edit your own comments if you need to correct something or add information.

Updating a Comment

1. Open the comments panel
2. Find your comment
3. Click the edit icon (pencil) on your comment
4. Make your changes in the text field
5. Click "Save" to update the comment

Your edited comment shows the updated text immediately. The timestamp shows when the comment was originally posted, not when it was edited.

Note: You can only edit your own comments. If you need to change someone else's comment, add a new comment instead.

6. Deleting Your Comments

You can delete your own comments if you posted something by mistake or no longer need it.

Removing a Comment

1. Open the comments panel
2. Find your comment
3. Click the delete icon (trash) on your comment
4. Confirm the deletion when prompted

The comment is removed from the thread immediately. Other team members will no longer see it.

Note: You can only delete your own comments. If you need a team member's comment removed, ask them to delete it or contact your team administrator.

7. Comment Permissions

All team members can use comments, but what you can do depends on your role and permissions.

What everyone can do:

• View all comments on campaigns and communications
• Create new comments
• Edit your own comments
• Delete your own comments

What you cannot do:

• Edit or delete comments posted by other team members
• Post empty comments

If you don't see the comment button or can't post comments, check with your team administrator about your permissions.

8. Best Practices

Follow these tips to get the most out of comments:

Effective communication:

• Use comments to ask specific questions about campaigns or communications
• Share updates about progress or changes
• Provide context that helps team members understand decisions
• Keep comments relevant to the campaign or communication you're commenting on

Organization:

• Check comments regularly, especially on items assigned to you
• Respond to questions promptly to keep conversations moving
• Use comments to document decisions or important information
• Edit your comments if you notice a typo or need to clarify something

Team coordination:

• Mention team members by name when you need their input
• Use comments to coordinate work on assigned items
• Keep conversations focused and professional
• Delete comments that are no longer relevant or were posted by mistake

Note: Comments are great for quick questions and updates. For longer discussions or detailed planning, consider scheduling a meeting or using other communication tools.

Additional Resources

• Assignments Documentation — Learn how assignments work with comments
• Documentation Home
• For questions or support, contact us at [email protected]

Start organizing your communications more effectively today.