What is a Comment?
A comment is a collaboration feature that allows team members to discuss campaigns or communications directly within the Communicate App. Comments are threaded conversations attached to specific campaigns or communications, helping you ask questions, share updates, coordinate work, and provide feedback without leaving the app.
In the Communicate App, comments appear in a panel that opens when you click the comment button on any campaign or communication. All team members can view and create comments, making it easy to collaborate and stay coordinated.
Why Do Comments Matter for Church Communications?
Comments matter because they enable real-time collaboration and context sharing. In church communication teams, comments help:
- Ask questions: Get clarification on campaign details or communication requirements
- Share updates: Keep team members informed about progress or changes
- Coordinate work: Discuss strategy, timing, or content without switching tools
- Provide context: Add information that helps team members understand decisions or requirements
Without comments, team members might need to use email, messaging apps, or meetings to coordinate, which can be inefficient and lead to information getting lost. Comments keep all discussion tied directly to the relevant campaign or communication.
How Do Comments Work in Communicate?
In the Communicate App, comments are attached to specific campaigns or communications:
Viewing Comments:
- Click the comment button (chat icon) on any campaign or communication
- The comments panel opens showing all comments in chronological order
- A red dot indicator appears when there are unread comments from others
Creating Comments:
- Open the comments panel and type your message
- Use @mentions (type @ then pick a team member) to tag teammates; they can get in-app or email notifications
- Click "Post comment" to publish
- Your comment appears immediately in the thread
Managing Comments:
- Edit your own comments by clicking the edit icon (pencil)
- Delete your own comments by clicking the delete icon (trash)
- You can only edit or delete your own comments, not those from other team members
Comment Features:
- All team members can view and create comments
- Comments are displayed in chronological order (oldest first)
- Unread indicators help you see when team members have added new information
- Comments stay attached to the campaign or communication they belong to
When Should You Use Comments?
Use comments for:
- Quick questions: Asking about campaign details, communication requirements, or timing
- Progress updates: Sharing updates about work in progress
- Coordination: Discussing strategy, content, or scheduling with team members
- Context sharing: Providing information that helps team members understand decisions
- Feedback: Giving or requesting feedback on campaigns or communications
Comments are especially valuable when working on assigned items, as they allow for direct communication about specific work without leaving the app.
Related Terms
- Campaign - Can have comments attached
- Communication - Can have comments attached
- Assignment - Comments help coordinate on assigned work
- Notification - Sent when someone comments on items you're following
- Team Collaboration - Comments are a key collaboration tool
Frequently Asked Questions
Q: Can I edit or delete comments from other team members?
A: No, you can only edit or delete your own comments. If you need a team member's comment removed, ask them to delete it or contact your team administrator.
Q: How do I know if there are new comments?
A: The comment button shows a red dot indicator when there are unread comments from other team members. When you open the comments panel and view all comments, the indicator clears automatically.
Q: Can I mention team members in comments?
A: Yes. Type @ in the comment box to open a dropdown of team members, then type to narrow by name or email and select someone. They're inserted as a chip and can receive in-app and/or email notifications if they have "Mentions in comments" enabled in User Settings → Notifications. See the Comments guide for full steps.
Q: Are comments visible to everyone on the team?
A: Yes, all team members can view comments on campaigns and communications. Comments are not private—they're part of the collaborative discussion.
Q: Can I comment on draft campaigns or communications?
A: Yes, you can comment on items regardless of their status (draft, active, etc.). Comments help coordinate work at all stages of the process.
Q: What's the difference between comments and assignments?
A: Assignments track who is responsible for work and their progress. Comments are for discussion and coordination. You can use both together—assign work and then use comments to discuss it.