Comments

Comments

Keep the conversation on the work

Comments are how your team talks next to the work—copy notes on a Christmas email, a question on a VBS graphic, or a sign-off note on a campaign plan—without losing the thread in email.

Campaign and communication commenting is a Plus feature (comment.use). On Essentials, those chat controls are hidden. Campaign approval notes still work when you send a campaign for approval (see Campaigns). On Plus, Owners, Admins, Managers, Editors, and Viewers can view and post, and can edit or delete their own. You can’t change someone else’s comments.

1. Where comments live

There isn’t a campaign-header Campaign Comments panel anymore. Threads sit on the assignment row.

Room Label Where you open it Who sees it
Campaign work Comments Campaign Assignment handling modal (Create assignment / Assignment chip) Team with comment access
Communication Comments Entry modal chat chip (Communication comments). Hidden until an assignment row exists Team with comment access
Request shared Updates Request peek / full page Submitter and the team
Request team Comments Request handling modal. Hint: Not visible to the submitter. Team only
Campaign approval Notes Approval modal Approver, requester, and people who can edit the campaign

Notification links can open comments (openComments) or approval notes (openApprovalNotes=1).

A brick-red dot on the chat control or after a list title means unread comments from others. Opening the thread marks it read. Unread comments are not For you cards—those strips are for actions waiting on you (approve, start work, send more info).

2. Reading and posting

Newest activity is easy to scan. Empty campaign/comm thread: No comments yet. Start the conversation below. Composer: Add a comment. Placeholder: Share an update, ask a question, or leave feedback… (use @ to mention). Submit: Post (shows Posting…).

Updates (requests): team Add / Add an update…; submitter Reply / Reply with an update…. Empty copy depends on role (for example Reply when the team asks.).

Comments are plain text plus @mention chips, replies, attachments, and thumbs-up—not a full rich-text toolbar (campaign Copy is where richer text lives).

Replies

One level only—you can reply to a comment, not to a reply. Composer: Write a reply… / Reply / Replying to {name}. Deleting a parent leaves replies in the thread. Confirm: Delete this comment? Replies stay in the thread.

Attachments

Attach accepts JPG, PNG, WebP, or PDF (up to 10 files). Rejected type: Use a JPG, PNG, WebP, or PDF. File size follows your plan (5MB Essentials, 10MB Plus).

Thumbs-up

Thumbs up on a comment. That’s the only reaction.

@Mentions

  1. Type @.
  2. Pick from the dropdown (avatar/initials + name). You’re not listed. Filter by name or email (up to 6 suggestions).
  3. Mentions show as chips. Select a chip and press Backspace or Delete to remove it before posting.

Mentioned people can be notified if Mentions in comments is on in User Settings → Notifications. Mentions are room-aware: someone who cannot open that thread is not notified. Team request Comments never notify the submitter.

Assignees and people already in the thread may also get New comments on campaigns / New comments on communications (request notes reuse campaign comment activity).

System events

Compact, not chat: Form submitted, Answers updated by {name}, Status changed to {label} by {name}, Progress changed to {label} by {name}, Asked again by {name}, Undid approval by {name}.

3. Editing and deleting your comments

Edit comment (pencil) → Save, or close to discard. Original timestamp stays; • edited appears. Delete comment (trash) → Delete Comment. Only your own.

4. Tips

  • Campaign-level questions go on the campaign assignment thread; channel/send specifics go on the communication.
  • Ask a ministry for missing dates on request Updates (they can see it). Keep internal staffing notes in request Comments.
  • @mention when you need a reply.
  • Check comments on items assigned to you before a weekend or a big launch.

Additional Resources

Last updated: 2026-09-20