Comments

Collaborate with your team directly on campaigns and communications

Comments keep questions, updates, and feedback next to the work—on a campaign or a communication—so you’re not hunting through email threads for “which Christmas slide draft was that again?”

Commenting is a Plus feature. On Essentials, the chat controls are hidden. On Plus, Owners, Admins, Managers, Editors, and Viewers can view and post comments, and can edit or delete their own. You can’t change someone else’s comments.

1. What Comments Are For

Each thread belongs to one campaign or one communication:

• Campaign comments — Strategy, timing, overall progress, or anything that spans the whole plan
• Communication comments — Copy specifics, channel quirks, or “is this ready to send?” on a single item

There isn’t a nested reply feature or a “resolve thread” workflow—just an open conversation on that item. Pair comments with assignments when you need a clear owner, and with notifications so people hear about @mentions and new activity.

2. Finding and Opening Comments

Look for the chat icon:

A red dot on the button means there are unread comments from others. Opening the panel marks the thread read. The button doesn’t change color just because comments exist—watch for the red dot when you need to catch up.

On the Calendar, open a communication (or follow a comment notification link) to reach the same thread. There isn’t a standalone chat button on every calendar cell. Links from email/notifications can open with comments ready using openComments.

3. Reading the Thread

Once the panel is open you’ll see:

• A comment count
• Each author’s name, original timestamp, and message
• • edited if someone updated their own comment
• Empty state: No comments yet. Start the conversation below.
• The composer labeled Add a comment (above the list)

Comments list newest first, so the latest update is easy to spot.

4. Posting a Comment

1. Open the comments panel.
2. Type in Add a comment. Placeholder text: Share an update, ask a question, or leave feedback… (use @ to mention)
3. Confirm you’re Posting as [Your Name].
4. Click Post comment (it shows Posting… while saving).

Comments can’t be empty. Formatting is plain text plus @mention chips—there’s no full rich-text toolbar for bold/lists in comments (campaign Copy fields are where richer text lives).

@Mentions

Tag a teammate so they get pulled into the conversation:

1. Type @.
2. Pick from the dropdown (avatar/initials + name). You’re not listed. Keep typing to filter by name or email (up to 6 suggestions).
3. Click a person, or use ↑/↓ and Enter. Escape closes without inserting.
4. Mentions show as blue chips. Before posting, select a chip and press Backspace or Delete to remove it.
5. Post comment.

Mentioned people can get notified if Mentions in comments is on in User Settings → Notifications. Emails can include a short snippet and a link into the comments.

Assignees and people already in the thread may also get New comments on campaigns / New comments on communications alerts, depending on their Settings. (There’s no separate “Follow thread” switch—“following” is basically being assigned or already in the conversation.)

5. Editing Your Comments

1. Open the panel and find your comment.
2. Click Edit comment (pencil).
3. Update the text (Update your comment).
4. Save, or close to discard.

Only your own comments are editable. The original timestamp stays; • edited appears after a change.

6. Deleting Your Comments

1. Open the panel and find your comment.
2. Click Delete comment (trash).
3. Confirm Delete Comment — Delete this comment? This cannot be undone.

Only your own comments can be deleted. If someone else’s note needs to go, ask them to remove it.

7. Plan and Permissions

If you don’t see chat controls on Plus, the item or workspace may be read-only for you (for example a communication you can’t interact with under campus limits), or you may need a refresh after a plan change.

8. Tips for Good Comment Threads

• Put campaign-level questions on the campaign, channel/send specifics on the communication.
• @mention when you need a reply—don’t assume everyone watches every thread.
• Check comments on items assigned to you, especially before weekends and big launches.
• Edit for typos or clarity; delete only when a comment shouldn’t stay in the record.

Additional Resources

• Assignments — Ownership alongside discussion
• Notifications · User Settings — Mentions and comment alerts
• Campaigns · Documentation
• Questions? [email protected]

Last updated: 2026-07-14