Notifications
Stay informed about changes to your campaigns and communications
Notifications keep you updated on campaigns and communications without living in the app all day. You’ll also hear about assignments, comments, and @mentions when those features are part of your plan.
The bell and preference settings are available on Essentials and Plus. Core campaign and communication alerts work on both plans. Assignments, comment activity, and @mentions need Plus (those are Plus features—notifications simply follow when they fire). Every role can open the bell and manage their own preferences.
1. Where Notifications Appear
In-app: Click the bell in the top navigation (Open notifications). The panel is labeled Notifications with a Beta badge. An unread count appears on the bell (for example 9+ when there are more than nine).
Email: Optionally, the same event types can go to your inbox. Emails include a title, a short snippet, a View details link, and Manage notification preferences (which opens User Settings).
You choose In-app and/or Email for each type under User Settings → Notifications.
2. Types of Notifications
Preferences are grouped into three sections, matching what you see in Settings.
Communications
“Stay in the loop on calendar updates.”
| Preference | What it covers |
|---|---|
| New communications | A communication is scheduled |
| Communications rescheduled | A communication’s send date changes |
| Communication status updates | Moves between draft, active, or complete |
| Draft due soon | Reminder 2 days before a draft’s go-live date |
| Assignments on communications | You’re assigned to a communication (Plus) |
| New comments on communications | Someone else comments on a communication you’re following (Plus) |
Campaigns
“Know when campaigns shift so you can adjust quickly.”
| Preference | What it covers |
|---|---|
| New campaigns | Someone creates a campaign |
| Campaigns rescheduled | Campaign dates change |
| Campaign status updates | Moves between draft, active, or archived |
| Campaign starting soon | Reminder 7 days before the campaign starts |
| Campaign ending soon | Reminder 3 days before it ends |
| Assignments on campaigns | You’re assigned to a campaign (Plus) |
| New comments on campaigns | Someone else comments on a campaign you’re following (Plus) |
Mentions
“Get notified when someone tags you.”
| Preference | What it covers |
|---|---|
| Mentions in comments | Someone @mentions you in a comment (Plus) |
Plus note: Assignment, comment, and mention preference rows can still appear in Settings on Essentials, but those events only fire when Assignments and Comments are available. On Plus, new comment activity often shows in the bell as a COMMENTS summary card (unread replies on threads you follow); @mentions also arrive as their own notifications.
3. Setting Up Your Preferences
- Click your profile icon in the top navigation
- Choose User settings
- Open the Notifications tab
You’ll see sections for Communications, Campaigns, and Mentions. Each row has a short description plus In-app and Email toggles. Flip a toggle—it saves right away (you’ll see a short confirmation like Email notifications enabled.).
Defaults worth knowing
- In-app is generally on for each type.
- Email defaults on for assignments (campaign and communication), new comments on campaigns and communications, and mentions. Other email types default off—turn them on when you want them.
There’s no separate digest schedule in Settings. When email is on for a type, alerts go out as the event happens.
4. Using the Notification Bell
- Click the bell to open the panel.
- Newest items appear first. If there’s nothing waiting: You're all caught up!
Each item can show a title, body, timestamp, a category chip (for example CAMPAIGN, ASSIGNMENT, COMMENTS, or FROM COMMUNICATE), and whether it’s unread.
Actions
- Click an item — Opens the related communication, campaign, comments, or assignments context (and marks system notifications read as you engage).
- Mark read — Marks unread system notifications as read.
- Clear — Clears the active list (archives system notifications and clears comment-thread summaries in the bell).
- × (Dismiss notification) — Removes one system notification from the list. Comment summary rows use an unread count instead of a dismiss control.
The panel shows your recent notifications (not an infinite history page). Catch up with Mark read or Clear when the list feels noisy.
5. Where Clicks Usually Take You
- Communications (schedule, status, many assignment cases) — Opens the communication when an id is available.
- Campaigns — Opens that campaign’s page.
- Assignments — Opens the assigned campaign or communication (or Assignments when that’s the best fit).
- Mentions and comments — Opens the campaign or communication with comments available so you can reply.
- From Communicate — Product updates such as What's new in Communicate.
6. Tips
- Keep assignment and mention email on if teammates hand work to you often.
- Turn off calendar noise you don’t need (new items, status churn)—you can always flip them back on.
- Glance at the bell during the week; use Mark read or Clear when you’re catching up after a busy weekend.
7. Troubleshooting
I’m not getting alerts I expect
Check User settings → Notifications and confirm In-app / Email for that type. For assignments, comments, and mentions, confirm you’re on Plus and that those features are available to your org. Also make sure you can open the related content (campus or category limits can hide items).
I’m getting too many alerts
Disable the noisy types—email, in-app, or both. Preference changes apply immediately.
The bell looks empty
That’s normal when you’re caught up. Refresh if something just happened and didn’t appear yet, and double-check that preferences aren’t all off for the types you care about.
I don’t see the bell
Look in the top navigation. If it’s still missing, ask an Owner or Admin—every role should be able to view their own notifications.
Additional Resources
- User Settings — Profile and notification preferences
- Assignments · Comments — Plus features that drive collaboration alerts
- Documentation
- Questions? [email protected]
Last updated: 2026-07-14