Notifications

Notifications

Stay informed about changes to your campaigns, communications, and requests

Notifications keep you updated without living in the app all day. You’ll hear about schedule changes, assignments, comments, @mentions, request status, and campaign approval asks.

The bell and preference settings are available on Essentials and Plus. Core campaign and communication alerts work on both plans. Assignments, comment activity, @mentions, and Requests events need those Plus features. Campaign approval alerts fire when someone sends a campaign for approval. Every role can open the bell and manage their own preferences.

1. Where Notifications Appear

In-app: Click the bell in the top navigation (Open notifications). The panel is labeled Notifications. An unread count appears on the bell (for example 9+ when there are more than nine). Unread count and unread rows use the same brick-red family as Inbox/Assignments new-dots.

Email: Optionally, the same event types can go to your inbox. Emails include a title, a short snippet, a View details link, and a link to manage preferences. Auth and notification emails use the Communicate brand shell (signup, invite, reset, and in-app mail).

You choose In-app and/or Email for each type under User Settings → Notifications.

For you (not the bell): On Requests, Campaigns, and Assignments, a For you strip lists work waiting on you (start assigned work, send more info, or approve). Sidebar icons on those three areas show a slightly brighter ping when that set is new. Visiting the area clears the sidebar ping until a newer cue appears. Unread comments stay as dots on the item—they are not For you cards.

2. Types of Notifications

Preferences are grouped into four sections, matching what you see in Settings.

Communications

“Stay in the loop on calendar updates.”

Preference What it covers
New communications A communication is scheduled
Communications rescheduled A communication’s send date changes
Communication status updates Moves between draft, active, or complete
Draft due soon Reminder 2 days before a draft’s go-live date
Assignments on communications You’re assigned to a communication (Plus)
New comments on communications Someone else comments on a communication you’re following (Plus)

Campaigns

“Know when campaigns shift so you can adjust quickly.”

Preference What it covers
New campaigns Someone creates a campaign
Campaigns rescheduled Campaign dates change
Campaign status updates Moves between draft, active, or archived
Campaign starting soon Reminder 7 days before the campaign starts
Campaign ending soon Reminder 3 days before it ends
Assignments on campaigns You’re assigned to a campaign (Plus)
New comments on campaigns Someone else comments on a campaign you’re following (Plus)
Asked to approve a campaign Someone asks you to sign off on a campaign plan
Campaign approved A campaign you sent for approval is marked approved
Approval undone Someone undoes their approval on a campaign you sent

Requests

“Stay on top of your requests and assignments.”

Preference What it covers
Assignments on requests You’re assigned to a request (Plus)
Status of your request The status of a request you submitted changes (Plus)

Notify on submit emails (when a form is submitted) go to the form’s notify list only. They are email only and are not a Settings toggle. Subject: New request: {form title}. Button: Open Inbox.

Needs info and Denied wait for the follow-up note so the reason can be included. Skip or closing the modal still notifies (without a new reason).

Mentions

“Get notified when someone tags you.”

Preference What it covers
Mentions in comments Someone @mentions you in a comment, update, or approval note (Plus for assignment comments)

Mentions are room-aware: you are only notified if you can open that thread. Team request Comments never notify the submitter.

Plus note: Assignment, comment, mention, and request preference rows can still appear in Settings on Essentials, but those events only fire when those features are available. On Plus, new comment activity often shows in the bell as a COMMENTS summary card; @mentions also arrive as their own notifications.

3. Setting Up Your Preferences

  1. Click your profile icon in the top navigation
  2. Choose User settings
  3. Open the Notifications tab

You’ll see sections for Communications, Campaigns, Requests, and Mentions. Each row has a short description plus In-app and Email toggles. Flip a toggle—it saves right away (you’ll see a short confirmation like Email notifications enabled.).

Defaults worth knowing

  • In-app is generally on for each type.
  • Email defaults on for assignments (campaign, communication, and request), new comments on campaigns and communications, mentions, request status, and the three campaign-approval types. Other email types default off.

There’s no separate digest schedule in Settings. When email is on for a type, alerts go out as the event happens.

4. Using the Notification Bell

  1. Click the bell to open the panel.
  2. Newest items appear first. If there’s nothing waiting: You're all caught up!

Each item can show a title, body, timestamp, a category chip (for example CAMPAIGN, ASSIGNMENT, COMMENTS, or FROM COMMUNICATE), and whether it’s unread.

Actions

  • Click an item — Opens the related communication, campaign, comments, request, assignments, or approval notes.
  • Mark read — Marks unread system notifications as read.
  • Clear — Clears the active list (archives system notifications and clears comment-thread summaries in the bell).
  • × (Dismiss notification) — Removes one system notification from the list. Comment summary rows use an unread count instead of a dismiss control.

The panel shows your recent notifications (not an infinite history page). Catch up with Mark read or Clear when the list feels noisy.

5. Where Clicks Usually Take You

  • Communications (schedule, status, many assignment cases) — Opens the communication when an id is available.
  • Campaigns — Opens that campaign’s page (approval asks show Needs your approval; they do not auto-open the modal).
  • Assignments — Opens the assigned campaign, communication, or Assignments with that request.
  • Requests — Status changes open My submissions for that request; notify-on-submit email opens Inbox.
  • Mentions and comments — Opens the matching room (assignment comments, request Updates, or approval notes).
  • From Communicate — Product updates such as What's new in Communicate (September 2026). Dismissing Got it also drops a bell item so you can reopen the same list.

6. Tips

  • Keep assignment, request status, approval, and mention email on if teammates hand work to you often.
  • Turn off calendar noise you don’t need (new items, status churn)—you can always flip them back on.
  • Glance at For you on Requests, Campaigns, and Assignments for actions waiting on you; use the bell for everything else.

7. Troubleshooting

I’m not getting alerts I expect
Check User settings → Notifications and confirm In-app / Email for that type. For assignments, comments, mentions, and requests, confirm you’re on Plus and that those features are available. Also make sure you can open the related content (campus or category limits can hide items). Form Notify on submit is email-only and is not in Settings.

I’m getting too many alerts
Disable the noisy types—email, in-app, or both. Preference changes apply immediately.

The bell looks empty
That’s normal when you’re caught up. Refresh if something just happened and didn’t appear yet, and double-check that preferences aren’t all off for the types you care about.

I don’t see the bell
Look in the top navigation. If it’s still missing, ask an Owner or Admin—every role should be able to view their own notifications.

Additional Resources

Last updated: 2026-09-20